At Do I Have A Case?, we are committed to providing timely assistance and support to all our clients. We understand how important your case is and strive to respond to all enquiries as promptly as possible.

What to Expect:

Response Time: Our goal is to respond to all enquiries within 24 hours (Monday to Friday). However, during exceptionally busy periods, it may take up to 48 hours for us to get back to you.
No Response Within 48 Hours: If you do not hear from us within 48 hours (excluding weekends and bank holidays), please assume that we are unable to assist with your case at this time. We recommend seeking alternative advice to ensure your case is handled without delay.

Assurance of Service:

While it is rare for us to be unable to respond within the specified timeframe, rest assured that we continually work to maintain high levels of service even during peak times. Your understanding and patience are greatly appreciated.

Should you need further assistance or have any questions, please do not hesitate to reach out. We are here to help and support you wherever possible.